Older People’s Commissioner for Wales, Heléna Herklots CBE, said:
“I know that the pain and grief amongst families who lost loved ones following the shocking failures of care highlighted by this inquest are still very real, and I would like to pay tribute to the dignity with which they have made their voices heard and spoken up on behalf of their relatives.
“Their hard work and tenacity over many, many years has provided much needed, although often very painful, answers about the catalogue of failures, at both an individual and system level, which resulted in dehumanising and degrading treatment that ultimately contributed significantly to the deaths of their loved ones, vulnerable older people whose trust was betrayed in such an appalling way.
“Today’s findings underline why the changes we have seen across our social care system in the years since these failures occurred have been so important, and why learning and work to deliver improvements must continue to ensure that older people never again experience the kind of shameful care that the residents of Brithdir sadly endured.”
