Commissioner’s Priorities

Since taking up post at the end of last year, the Commissioner has travelled throughout Wales meeting and speaking with hundreds of older people to hear directly about the issues and challenges affecting their lives, and the change and improvements the would like to see.

Alongside this, the Commissioner also undertook her ‘Have Your Say’ consultation, which invited older people from across Wales to get in touch to share their experiences of growing older, as well as their views and ideas about the action the Commissioner should prioritise. The response to the consultation was very positive – with over 400 responses received – and you can find out more about what older people told us here.

The voices of older people and the invaluable information they shared have shaped the Commissioner’s 2025-28 Strategy, which sets out her strategic objectives over the next three years, as well as her 2025-26 Work Programme, which details the specific action she will take to deliver positive change during the next 12 months.

The Commissioner’s Strategy and Work Programme are underpinned by four key national outcomes, identified through her engagement with older people, which must be delivered to ensure that Wales leads the way for older people:

• Older people can access the information, services and support they need
• Older people feel safe in their homes, communities and relationships
• Older people are treated fairly and their contribution is recognised and valued
• Older people can make their voices heard and have choice and control over their lives

These outcomes also provide a framework for the action that must be taken by public bodies and services across Wales to respond to the range of challenges and barriers faced by older people and deliver the improvements older people want and need to see.