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Accessibility Statement

Accessibility Statement for

This accessibility statement applies to

This website is run by the Older People’s Commissioner for Wales. The Commissioner wants as many as people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand, and offer many documents in accessible format.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Parts of this website are not fully accessible. For example:

  • some heading elements are out of sequence
  • bypass methods are missing
  • some forms may not ‘autofill’
  • some images are missing recommended attributes
  • some placeholder attributes have been used as labels

Feedback and contact information

Please contact us if you need information on this website in a different format, such as accessible PDF, large print, easy read, audio recording or braille.

We’ll consider your request and get back to you within 10 working days.

In your message, please include:

  • the web address (URL) of the content
  • your name and contact details
  • the format you need – for example, plain text, braille, BSL, large print or audio CD

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. Please contact us if you find any problems not listed on this page or think we’re not meeting accessibility requirements.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Older People’s Commissioner for Wales is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Heading elements are not in a sequentially-descending order

WCAG 2.4.6 Headings and Labels: Properly ordered headings that do not skip levels convey the semantic structure of the page, making it easier to navigate and understand when using assistive technologies.

Missing bypass method

WCAG 2.4.1 Bypass Blocks: The site is missing a method to bypass blocks of content, such as a “skip to main content” link.

Missing ‘Autocomplete’ attributes on form inputs

WCAG 1.3.5: Identify Input Purpose: A few form fields are missing a valid autocomplete=”…” attribute. These can help auto fill fields, such as search forms with content that the user has previously entered. In some cases autocomplete is not needed, in these cases autocomplete should still be declared, but with and ‘off’ setting.

Some SVG images are missing recommended attributes

WCAG 1.1.1 Non text content: all decorative images have an empty alt attribute ()Since the site was launched WGAC guidelines have been updated to recommend that SVG graphics have a defined role and alternate description. Some SVG images on the site do not have these.

Instances where a placeholder attribute has been used as a label

WCAG 2.5.3 Label in Name: Since the site was launched the WGAC guidelines have stipulated that this is not a recommended approach. Instead, a form field should have a label, even if visible only to screen readers.

One instance of insufficient contrast

WCAG 1.4.3 Contrast (minimum): Whichever button is active (and has a orange background) under the ‘Updates’ heading, ‘All’, ‘Resources’ or ‘News’, does not have sufficient colour contrast.

PDFs and non-HTML documents

Some documents are not accessible in a number of ways including missing text alternatives and missing document structure.

We are working to make all PDFs and non-HTML documents published after 23 September 2018 accessible and aim to complete this work by 31 March 2024.

Disproportionate burden

We are working to make many PDFs and non-HTML documents more accessible by creating HTML versions of these. We aim to complete this work by 31 March 2024.

However, we have determined that creating HTML versions of certain documents and resources (which relate to specific, time limited projects or campaigns, or reflect policies and/or legislation that has subsequently changed or is no longer relevant) would represent a disproportionate burden.

This is based on a disproportionate burden assessment which included a cost/benefit analysis. This was undertaken on January 25 2023 and reviewed on 11 January 2024.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

We are working to update the non-accessible content identified above and aim to complete this work by 31 March 2024.

We are working to make all PDFs and non-HTML documents published after 23 September 2018 accessible and aim to complete this work by 31 March 2024.

Preparation of this accessibility statement

This statement was prepared on 12 January 2024. It will be reviewed annually.

This website was last tested on 9 and 10 January 2024. This testing was carried out on our behalf by Blue Stag, using three tools: Google’s Lighthouse in Chrome for baseline testing, along with the ARC and WAVE accessibility testing browser plugins.

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