Accessibility Statement for olderpeople.wales

This accessibility statement applies to https://www.olderpeople.wales

This website is run by the Older People’s Commissioner for Wales. The Commissioner wants as many as people as possible to be able to use this website. For example, that means you should be able to:

• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand, and offer many documents in accessible format.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Parts of this website are not fully accessible. For example:

• some form labels are missing
• some elements have poor colour contrast
• some heading levels may have been skipped
• some images do not have image descriptions
• many documents are in PDF or non-html format and may not be accessible

Feedback and contact information

Please contact us if you need information on this website in a different format, such as accessible PDF, large print, easy read, audio recording or braille.

We’ll consider your request and get back to you within 10 working days.

In your message, please include:

• the web address (URL) of the content
• your name and contact details
• the format you need – for example, plain text, braille, BSL, large print or audio CD

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. Please contact us if you find any problems not listed on this page or think we’re not meeting accessibility requirements.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Older People’s Commissioner for Wales is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons.

1. Some form labels are missing. This means that the function or purpose of a form control may not be presented to screen reader users. This fails WCAG 2.1 success criterion 2.4.6 (Headings and Labels)
2. Some elements have poor colour contrast. This fails WCAG 2.1 success criterion 1.4.1 (Use of Colour).
3. Some heading levels may have been skipped. This may cause difficulties using keyboard navigation. This fails WCAG success criterion 2.4.6 (Headings and Labels)
4. Images on some pages do not always have suitable image descriptions. Users of assistive technologies may not have access to information conveyed in images. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content).
5. Some documents are in PDF or non-html format and may not be accessible. Non-HTML documents published on or after 23 September 2018 must have an accessible format.

PDFs and non-HTML documents

Some documents are not accessible in a number of ways including missing text alternatives and missing document structure.

We are working to make all PDFs and non-HTML documents published after 23 September 2018 accessible and aim to complete this work by 31 March 2024.

Disproportionate burden

We believe that fixing the accessibility problems with some content would be disproportionate as it no longer fully reflects current policies and legislation and is predominantly for reference purposes.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

We are working to make all PDFs and non-HTML documents published after 23 September 2018 accessible and aim to complete this work by 31 March 2024.

Preparation of this accessibility statement

This statement was prepared on 27 January 2023. It will be reviewed annually.

This website was last tested on 26 January 2023. This testing was carried out internally, using Webaim’s WAVE Web Accessibility Evaluation Tool.

The pages selected for testing were chosen to reflect different types and functionality of pages used across the site.