The Commissioner developed the guide to help older people and their families to better understand the rights they have, what they can do if they are concerned that their rights are not being upheld, and details of organisations that can provide help and support, including the Commissioner’s own advice and assistance team.
The guide includes information about rights relating to living in a care home that older people and their families are often not aware of, such as the right older people have to be involved in decisions about their care, rights relating to contact with family members, and rights to access services such as health services. In addition, the guide also provides information on rights relating to paying for care, an issue that is often of great concern for older people and their families.
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