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Increasing Pension Credit Uptake in Wales

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Increasing Pension Credit Uptake in Wales

Pension Credit offers a lifeline to some of Wales’s poorest and most vulnerable older people, and as we face the cost-of-living crisis it’s more important than ever that people receive what they are entitled to. But last year in Wales, 80,000 elgible older people missed out, meaning that an estimated £200m went unclaimed.

That’s why the Commissioner is calling on the Department for Work and Pensions, Welsh Government and local authorities to take action to increase the take-up of Pension Credit in Wales, something that was explored at her Pension Credit Summit, which was held in December 2022.

In addition to calling for action, the Commissioner is also keen to promote the good practice that’s already being delivered that’s helping to ensure older people have the information and support they need to claim the Pension Credit they’re entitled to. Follow the link below to see some examples, or contact us if you’ve got any good practice you’d like to share.

Alongside this, the Commissioner wants individuals and organisations throughout Wales to do what they can to help ensure older people do not miss out on Pension Credit, and to join her in making a Pension Credit Promise to highlight the action they will be taking – however big or small. Follow the link below to see some of the Promises we’ve already received and make your own Pension Credit Promise.

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Pension Credit Promises

Examples of Promises that have already been made to ensure that older people get the money what they are entitled to

See the Promises
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Good Practice Examples

Examples of good practice from stakeholders across Wales to encourage the uptake of Pension Credit

Find out more

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