Need Help?

Working for the Commissioner


Senior Advice and Assistance Officer    

Salary: £34,081 to £39,312 per annum

Contract Type: Permanent (Full time 37 hours per week) or Part Time (4 days per week)

Location: Hybrid working – Office in Cardiff Bay


This is an exciting opportunity to join the Commissioner’s team as a Senior Advice and Assistance Officer and make a lasting difference to the lives of older people in Wales.

The Senior Advice and Assistance Officer is responsible for the delivery of an outstanding advice and assistance service that achieves positive outcomes for older people and their families in Wales.

The Commissioner is looking for an individual who would relish the opportunity to empower older people and their families and help them understand their rights.

The ability to talk confidently with fluent Welsh speakers (usually on the phone) is essential for this role.

We want our workforce to be more representative of all sections of society at all levels in the organisation.

We therefore welcome applications from a diverse range of people, from all backgrounds and with many different skills, experience and perspectives. We particularly encourage applications from disabled people and people from Black, Asian and Minority Ethnic communities , who are currently under-represented in our workforce, to increase our diversity of thought and lived experiences.

Black, Asian and Minority Ethnic candidates, and disabled applicants, who apply and meet the essential job criteria will be guaranteed an interview. If you wish to be guaranteed an interview, please speak out clearly about your lived experience on our application form.


To apply, you can submit your CV and cover letter or complete the application form below, to be emailed to

Applications may be submitted in Welsh, an application submitted in Welsh will not be treated less favourably than an application submitted in English.


Closing Date: Thursday 21 March 5.00pm

 If you are successfully shortlisted you must be available to attend an interview on Tuesday 9 April.


Need to talk to someone? Email us or message us